Describe how nonverbal feedback conveys powerful messages. Provide an example where nonverbal feedback was used and describe the end result. Respond to at least two of your peers for this posting.
Edward Smith
Monday Nov 6 at 5:08am
Nonverbal feedback transports powerful messages by way of understanding what is going on in a person’s mind. For instance, when my supervisor comes to work and tells us good morning, does not necessarily mean he is in a good mood. Some might contend that if he wasn’t in a good mood he would not have spoken to us, but the expressions on his face spoke louder than words. My supervisor did not have a smile on his face, nor did he give any of the staff members eye contact, and his tone of voice was very low and calm. That further told me that he was either in a bad mood about a situation at home, frustrated with us, feeling sick, or didn’t want to come to work. Nonverbal cues can also be expressed through body language and appearance. “As an example of the importance of nonverbal communication, consider an individual who is about to embark on an interview as part of the hiring process. How might that applicant create an unwanted impression” (Baack, 2017, p. 9.1)? The interviewer will be able to interpret if an individual really wants the position if they come dressed in dress shoes, khakis, and a collared shirt. If the applicant smiles upon meeting the interviewer, gives a firm hand shake and sits upright lets the interviewer know that they are thrilled about having the opportunity to work for the company.
The interviewer will think an applicant is only concerned with getting a paycheck and will probably demonstrate lack of effort on the job if the candidate comes dressed in jeans and a t shirt.
References
Baack, D. (2017). Organizational behavior. [Electronic version]. Retrieved from https://ashford.content.edu (Links to an external site.)
Nicole Diffendal
Yesterday Nov 7 at 2:24pm
Kinesic cues are messages communicated by nonlinguistic body language or movements (Baack, 2017, 9.1). Kinesic cues can include touching, leaning, crossing arms, nodding, smiling, and more. Nonverbal feedback can be very powerful. It can tell a person a lot about a conversation without needing the words, or tone of voice to depict whether it is heading in a positive or negative direction. It can gives clues to what is going on internally, and indicators for how a person feels.
An example of nonverbal feedback that really stands out to me happened a couple weeks ago. My boss called an urgent meeting to discuss happenings within our department. He wanted to make sure we were all aware of what was going on. He has been under a lot of pressure lately with many problems we are having as a collective organization, but has been doing his best to stay strong for our team. During this particular meeting, he was discussing how we would be handling a certain event that had occurred and actually broke down, with tears. It was a clear indicator to everyone on our team that he was stressed beyond his control, and his emotional breakdown over a small problem was due to the overwhelming stress he was under over many small problems building up and weighing on him.
Baack, D. (2017). Organizational behavior. [Electronic version]. Retrieved from https://ashford.content.edu
